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hip.ecuador faq
 PAYMENT, DISCLAIMER AND REFUND POLICIES
For all Hip Ecuador™ organised tours, we request the following:

Deposit: 20% of the whole amount per person in order to confirm a reservation.
180 days prior to the excursion departure date, a second deposit of 30% is required.
60 days prior to departure, full payment is required.

If the balance is not paid in time we reserve the right to cancel your booking, retain your refund, and apply the cancellation charges shown bellow.

Payments
Payments can be made in the following order of preference:

Wire transfer to:
CAFE CULTURA
Acct. # 124869906
Pacific National Bank
1390 Brickell Av.
Miami, Fl- 33131
ABA: 066011350


Credit Card payments
Payments with credit cards are subject to a 10% charge on top of the final rate. For this, a "Signature on File" form needs to be filled out. This form authorises Hip Ecuador™ to charge the approved services to your credit card. A photocopy of your passport ID page and both sides of your credit card are needed. Hip Ecuador™ will send the form via mail, and you return it to us by fax, with your signature and copy of required documents.

Check payments
May be made, as long as they clear the bank at least 30 days before our services are scheduled to begin. This means that the check itself needs to be received at least a week beforehand.
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Cancellation charges
Prior to acknowledging a cancellation request, we encourage our customers to switch the booking to another date or to another guest, such as a friend or colleague.
In all cancellations, a $50.00 handling fee per guest will be charged. Additionally, the following penalties apply:

For cancellations made after the initial deposit, and more than 60 days prior to departure, the 20% deposit will be forfeited.
For cancellations made more than 30 but less than 60 days prior to departure, and after full payment is remitted, a 50% refund of the total cost of the package will be remitted to the customer.
For cancellations made between 10-29 days prior to departure, a 20% refund of the total cost of the package will be remitted to the customer.
Cancellations made less than 10 days prior to departure will result in a forfeiture of the total cost of the trip.


Responsability
HIP Ecuador™ and its associated travel agents are not responsible for personal injury or property damage which may result from the negligence of individuals or other tour operators that are not affiliated with Hip Ecuador™ during the course of the tours.

Hip Ecuador™ and its associated travel agents cannot be held responsible for any personal losses or inconveniences caused by delays or cancellations in airline arrivals or departures or delays or cancellations in ground transportation. Similarly Hip Ecuador™ and its associated travel agents cannot be held responsible for loss or damage of personal property resulting from the above mentioned cancellations or delays.

Price and service are according to previous written arrangements with the client. The pre-paid amount will not be refundable if the client does not arrive on a specified time and date.

HIP Ecuador™ reserves the right to cancel the tour and/or services or change the itinerary due to unforeseen circumstances or weather problems.

By booking a tour with Hip Ecuador™ you fully understand and agree to all of the above terms and conditions.
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